Q. Do you sell to the public or only wholesale?
A. We only sell wholesale. If you are not a retail store but rather a consumer who is interested in purchasing our products, we offer on our website a list of participating stores in your area where these items may be purchased. If your local store does not have what you are looking for in stock, ask them to order it from us and we will do everything possible to expedite their receipt of your requested items. We offer a "Wish List" that you may print out and take to your local fabric shop, along with printed pictures of the product if you desire.
Q. What is your minimum order?
A. New customers must have an opening order of $250.00. Customers must also meet a $$1000.00 per year minimum in order to keep their accounts active. There is a $150.00 minimum per order. Orders for less than the $150.00 minimum may be refused or assessed a handling charge. Our products are sold in full units only and many are not available by the each.
Q. How do I order from your company?
A. Our web site is capable of E-commerce transactions, allowing you to order on-line while viewing our products by following the directions given on the website. Ordering on-line is recommended as a convenience to our customers, both for ease in ordering, and because orders are processed much more quickly by this method. If you have any questions or would prefer to order by phone, our order department will be happy to take care of your needs if you call 800-433-0722 or 503-284-4124. To order by fax dial 800-433-0723 or 503-288-4475, and to contact us by e-mail use our easy "Contact Us" button on our Home Page.
Q. How can I receive a catalogue?
A. We do not print a catalogue for fabric. Because we carry over 25,000 individual items, and items are added and deleted on a day-by-day basis, any fabric catalogue would be outdated before you would have a chance to receive it. Our website, which is constantly being updated, is our fabric catalogue. Any items there may be easily downloaded and printed. All you need to do is click the "Print" icon on your tool bar after you click on the image you wish to print, or you may print out all the items stored in your "Wish List" or "Shopping Cart". We are producing a book/pattern catalogue and a notions catalogue. Please e-mail us or call to receive a copy. Keep in mind that our website will show all the same items and will always be up-to-date.
Q. Why are no prices given on your website?
A. Again, we cater to wholesale accounts only. If you do not have an account with us but would like to purchase merchandise, after you have entered your order just fill out the on-line application and we will send to you your order confirmation with prices. Your order itself generates the request to open an account. After your account number is assigned you will be able to see prices on all items once you "Login".
Q. How do I "shop" on-line?
A. As noted above, shopping on-line is a convenience to you 24-hours a day, where you may choose your best time for shopping. If this is your first time in the website, click on "First Time Customer" and read the brief instructions carefully. You may "browse" through any one of the mills, and when you are ready to order you may do so by clicking on that item and indicating the quantity you would like. With the purchase of your first item a "Shopping Cart" comes up on the left hand side of the screen, and you may add to it until you are ready to place your order. When you "Check Out" a "Registration Form" appears for you to fill out. You will need to include your e-mail address and a telephone number. The computer system will automatically e-mail you back that your order has been received. You will be contacted for business license confirmation and billing information. No actual billing information, credit card numbers, et cetera will be given through the website. Once you are a customer you "Login" with your account number and password, and shopping becomes even easier.
Q. Is there a way to view projects made from your fabrics?
A. Yes, there is. Simply go to "Quilts & Projects" and browse. If you are interested in downloading a quilt pattern, you will need the newest version of Adobe Acrobat. If you do not have this program, it is provided for downloading on our website.
Q. What are your terms of payment?
A. We accept VISA and MasterCard, or upon approval after completing the necessary credit application forms we may extend terms. Some customers prefer to pre-pay in cash, or pay by bank transfer.
Q. How are your products shipped?
A. Most orders can be shipped by UPS or Parcel Post. On larger shipments it may be more economical to ship by truck. Our experienced shipping department will automatically ship by the least expensive method unless requested otherwise by the customer.
Q. Can you export your products?
A. Most products can be shipped outside the United States with no problem; however, there will be exceptions on a country-by-country basis. To accommodate overseas shipments we will need to know your delivery requirements so we can select the best method of shipment to fulfill your needs.
Q. Are all of your products shown on your web site?
A. Because of the large variety of products we carry and the fact that new items are arriving daily, it is impossible to show all items. Please call our order department to request items you may specifically be looking for but have not found on our web site.