Q. Do you
sell to the public or only wholesale?
A. We only
sell wholesale. If you are not a retail store but rather a consumer who is
interested in purchasing our products, we offer on our website a list of
participating stores in your area where these items may be purchased. If your local
store does not have what you are looking for in stock, ask them to order it
from us and we will do everything possible to expedite their receipt of your
requested items. We offer a "Wish List"
that you may print out and take to your local fabric shop, along with printed
pictures of the product if you desire.
Q. What is
your minimum order?
A. New customers must have an opening order of $250.00. Customers must also meet a $$1000.00 per year minimum in order to keep their accounts active. There is a $150.00 minimum per order. Orders for less than the $150.00 minimum may be refused or assessed a handling charge. Our products are sold in full units only and many are not available by the each.
Q. How do I
order from your company?
A. Our web site is capable of E-commerce
transactions, allowing you to order on-line while viewing our products by
following the directions given on the website. Ordering on-line is recommended
as a convenience to our customers, both for ease in ordering, and because
orders are processed much more quickly by this method. If you have any
questions or would prefer to order by phone, our order department will be happy
to take care of your needs if you call 800-433-0722
or 503-284-4124. To order by fax dial 800-433-0723 or 503-288-4475,
and to contact us by e-mail use our easy "Contact
Us" button on our Home Page.
Q. How can
I receive a catalogue?
A. We do not print a catalogue for fabric. Because
we carry over 25,000 individual items, and items are added and deleted on a
day-by-day basis, any fabric catalogue would be outdated before you would have a
chance to receive it. Our website, which is constantly being updated, is
our fabric catalogue. Any items there may be easily downloaded and printed. All you
need to do is click the "Print"
icon on your tool bar after you click on the image you wish to print, or you
may print out all the items stored in your "Wish
List" or "Shopping Cart".
Q. Why are
no prices given on your website?
A. Again, we cater to wholesale accounts
only. If you do not have an account with us but would like to purchase
merchandise, after you have entered your order just fill out the on-line
application and we will send to you your order confirmation with prices. Your
order itself generates the request to open an account. After your account
number is assigned you will be able to see prices on all items once you "Login".
Q. How do I
"shop" on-line?
A. As noted
above, shopping on-line is a convenience to you 24-hours a day, where you may
choose your best time for shopping. If this is your first time in the website,
click on "First Time Customer"
and read the brief instructions carefully. You may "browse" through
any one of the mills, and when you are ready to order you may do so by clicking
on that item and indicating the quantity you would like. With the
purchase of your first item a "Shopping
Cart" comes up on the left hand side of the screen, and you may
add to it until you are ready to place your order. When you "Check Out" a "Registration Form" appears for you to fill out. You
will need to include your e-mail address and a telephone number. The computer
system will automatically e-mail you back that your order has been received.
You will be contacted for business license confirmation and billing
information. No actual billing information, credit card numbers, et cetera will
be given through the website. Once you are a customer you "Login" with your account number and
password, and shopping becomes even easier.
Q. Is there a way to view
projects made from your fabrics?
A. Yes, there is. Simply go to "Quilts & Projects" and browse. If you
are interested in downloading a quilt pattern, you will need the newest version
of Adobe Acrobat. If you do not have this program, it is provided for
downloading on our website.
Q. What are your terms of payment?
A. We accept VISA and MasterCard, or upon
approval after completing the necessary credit application forms we may extend
terms. Some customers prefer to pre-pay in cash, or pay by bank transfer.
Q. How are
your products shipped?
A. Most orders can be shipped by UPS or Parcel
Post. On larger shipments it may be more economical to ship by truck. Our
experienced shipping department will automatically ship by the least expensive
method unless requested otherwise by the customer.
Q. Can you
export your products?
A. Most products can be shipped outside the
United States with no problem; however, there will be exceptions on a
country-by-country basis. To accommodate overseas shipments we will need to
know your delivery requirements so we can select the best method of shipment to
fulfill your needs.
Q. Are all
of your products shown on your web site?
A. Because of the large variety of
products we carry and the fact that new items are arriving daily, it is
impossible to show all items. Please call our order department to request items
you may specifically be looking for but have not found on our web site.